LOKLiK iPrinter™ DTF-A3-XP600 After-Sales Policy
Contact Info
- Phone: +1 855-908-0870
- Email: support@loklik.com
- *You can still contact us at HTVRONT, and we will be happy to assist you with your issue.
Customer Service
Thank you for choosing us! We are dedicated to providing you with high-quality customer service.
a. Customer Support Team
Our customer support team is made up of professionally trained and experienced representatives who are committed to providing you with excellent service;
b. Contact Information
We offer multiple contact options: phone, email, live chat, and social media. Details are available on our website: https://www.loklik.com/contact;
- c. Response Time
Our customer support team will respond to your messages within 24 hours;
- d. After-sales Policy
We offer refund/return/repair services to ensure your satisfaction with our products. If you have any questions, contact us with supporting evidence (e.g., pictures/videos/order number), and we will promptly process your request;
- e. Customer Feedback
We value your feedback to help us improve our services. Feel free to contact us with any comments or suggestions.
Return and Exchange Service
We accept product returns and exchanges within 30 days of receipt if the original packaging is unopened. Returns or exchanges cannot be processed if the original packaging has been opened.
To ensure your return or exchange is approved, please meet the following conditions:
- a. Non-quality issues
The product must be in its original, unopened packaging;
The product must be unaltered;
The product must include the purchase invoice or order number.
*You are responsible for the return shipping fee for non-quality returns. Your request will be rejected if the product is damaged during the return shipping.
b. Quality issues or defects
If the product has quality issues, contact customer service immediately. Returns without prior approval will not be accepted.
Process
Follow the steps to initiate a return or exchange:
- a. Contact customer service within 30 days of receipt, providing your order number and reason for return/exchange;
- b. We will provide further instructions after verifying your return request;
- c. Please ship the product with the original packaging and all accessories;
- d. We will inspect it and process your refund or exchange upon receiving the returned product. If the product does not meet the conditions, your request will be rejected.
Refund
Approved refunds will be issued to the original payment method within 7 business days. Refunds will be issued minus the original shipping fees, processing fees, and any discounts applied at the time of purchase.
Exchange
Exchanges will be processed and shipped within 7 business days after receiving the returned product.
We will send the tracking number to your email.
For any issues after receiving the product, contact customer service for assistance.
Warranty Service
Coverage
a. Motherboard
The motherboard is covered by a 6-month Warranty from the date of shipment, and it is limited to a one-time replacement within the Warranty period;
b. Printhead and Related Components
The printhead is covered by a 6-month Warranty from the date of shipment, and it is limited to a one-time replacement within the Warranty period;
c. Other Accessories
Other accessories, excluding materials (such as ink, ink bottles, ink tubes, ink pads, and ink scrapers), are covered by a 12-month Warranty from the date of shipment;
d. Any replacement product or parts installed during the warranty period will be covered under the original warranty for the remaining duration. Any replaced product or parts will become the property of LOKLiK;
e. Disclaimer
- ● The Warranty for the ink-contact components requires the printer to use LOKLiK ink exclusively. Warranty coverage does not include the printhead blockage resulting from using ink from other brands;
- ● This warranty extends only to those products purchased and used within the continental United States (excluding Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands) and which were initially purchased by you from the LOKLiK official store;
- ● Warranty excludes damage caused by user negligence or improper use, and the damage must be confirmed by our customer service team or engineers as non-user-induced.
Fee
If a component is damaged within 30 days of receiving the printer, we will bear the cost of the component and cover the shipping fees. For damage reported after 30 days of printer receipt, we will cover the cost of the component but will not cover the shipping fees.
We offer remote expert guidance for all customers who have purchased a LOKLiK iPrinter™ DTF-A3-XP600 and are within the Warranty period.
Please note that this Warranty policy is subject to change, and any modifications will be posted on our website. For any Warranty claims or inquiries, you can contact our customer service team.
This Warranty does not cover:
To the extent permitted by applicable laws, LOKLiK is not responsible for the Warranty in the following situations:
(1)Malfunctions caused by improper use, maintenance, and storage by consumers;
(2)Malfunctions caused by self-repair or dismantling by those who do not undertake the three-guarantee repair without the permission of our company;
(3)Products that can continue to be used after repair when the Warranty expires;
(4)Damage caused by force majeure.;
(5)Products with no Warranty card or purchasing invoice.
Meanwhile, LOKLiK disclaims all implied and legal warranties, including warranties of merchantability and fitness for a particular purpose. The warranties that are allowed to be denied are for the duration of this Warranty.
Usage Instructions
Please read the User Manual carefully and follow the instructions for proper product use.
Keep the original packaging for future returns or repairs. The original packaging provides better protection during shipping.
Customer Service
If you have any questions or concerns, please contact us at https://loklik.com.
This Warranty provides you with specific legal rights. You may also have additional rights depending on your state or country, as local laws may not allow certain limitations or exclusions, including the Warranty period for this machine. Proof of purchase is required for Warranty service.
Warranty Issued By:
HK SIJIU INTERNATIONAL SHARE CO., LIMITED
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