FAQ
General
How can I contact you?
Online consultation: Monday to Friday, 8:30 AM to 6:00 PM (GMT+8)
Email service: For pre-purchase: customerservices@loklik.com; For after-sales: support@loklik.com
Order
1. How do I place an order?
Via our website is the best way. You may also contact and have us help you to place an order for you.
2. What payment methods do you accept?
We accept PayPal, payoneer.
3. Is my information securing after using this site?
Absolutely!!! Our Secure Software (SSL)is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Shipping
1. Do you offer free shipping?
We offer free shipping on orders over $39. Orders under $39 will incur a $15 shipping fee.
2. What is the shipping time ?
The time frame for order delivery is divided into two parts:
| Processing time: | Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. Excluding orders placed on weekends (GMT+8). |
| Shipping time: | This refers to the time it takes for items to be shipped from our warehouse to the destination. It usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time. |
3. How can I track my package?
After your order is shipped, we will send you an email with your tracking number and the link. You can use this number to track your shipment.
4. How do I know what shipping methods are available to me and what they will cost?
To view the shipping cost for a particular order, simply log into your account, add the items you wish to purchase to your cart and then click the green "Checkout" button.
The checkout screen will show all the available shipping options along with their costs on the left-hand side of the screen.
Return
Please note: We do not accept returns or exchanges without a valid reason or returned packages without contact our support team.
If a customer insists on returning the product, please make sure the package must be in the same condition that you received it and unused, the customer will be responsible for the shipping costs
1. What if I want to return part of my order or my entire order?
Hello , we do not recommend you to return, because you have to bear the freight yourself, which is not cost-effective for you. For this cost you can buy more other vinyls.
If you meet problems with your order, you can contact our customer service.
2. How can I return a package I don't want, even though it's brand new?
If the return is not due to a quality issue and the item is brand new, the customer must bear the return shipping fees according to our return policy. If you accept this, please email us as soon as possible.
3. What is your return period?
We have a 7-day return period. Please note that the product must be brand new and 100% unused.
4. How will you refund me ?
You can click www.loklik.com/return-refund-policy to review our refund policy. Refunds will be processed back to the payment account within 3-5 days.
Order Issues
Thank you for shopping at HTVRONT. If you are unsatisfied with your purchase, please email us atsupport@loklik.com, and we're here to help.
1. Cancel order
If you need to cancel the order and apply for a refund, please email us within 24 hours after payment, or it will be refused. Note: Refunds can only be sent back to the original payment method used in a charge
We do not accept returns or exchanges without a valid reason or returned packages without contact our support team.
2. Can I modify my order after placing it?
Once the order has been shipped, no modifications can be made. If your order hasn’t been shipped, please contact our customer service team for assistance.
Please note the following order-related issues must be reported within seven days of receiving your order. We will address your concerns as quickly as possible.
3. What if I received the wrong products or my order is missing items?
If the products received differ from what you ordered, we will fully refund them based on the actual payment amount or reship the correct ones after you ship back the wrong products. (The received products shall be subject to the ones decided during the negotiation.)
4. What if some or all of the items I ordered are damaged?
If products are damaged during delivery, we will fully refund them based on the actual payment amount or reship new ones after you ship back the damaged products.
5. What do I do if my order is late?
If your order does not arrive by the estimated delivery date, please contact us immediately so we may resolve the situation.
6. What do I do if my order is lost?
Please retain all relevant evidence and contact our support team at support@loklik.com
7. What should I do if I only received part of the items in my package?
Please send us pictures of the outer packaging with the tracking number and SKU.
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